PRIVACY POLICY

Introduction

LGK Detailing Solutions ("we," "us," or "our") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, book an appointment, or use our mobile automotive detailing services.

By using our website or services, you consent to the collection and use of your information as described in this policy.

Information We Collect

We may collect the following types of information:

• Personal Information: Your name, phone number, email address, and mailing address when you book an appointment or contact us.
• Vehicle Information: Make, model, year, color, and condition details of the vehicle to be serviced.
• Booking Information: Appointment date and time preferences, service selections, add-ons, and any notes or special requests you provide.
• Payment Information: Billing details necessary to process payments for services rendered. We do not store full credit card numbers on our systems.
• Automatically Collected Information: IP address, browser type, device information, and usage data collected through cookies and similar technologies when you visit our website.

How We Use Your Information

We use the information we collect for the following purposes:

• To schedule, confirm, and perform automotive detailing services at your requested location.
• To communicate with you regarding appointments, quotes, service updates, and follow-ups.
• To provide accurate pricing estimates based on vehicle type and condition.
• To process payments and maintain billing records.
• To improve our website, services, and overall customer experience.
• To send promotional materials or service reminders, if you have opted in to receive them. You may opt out at any time.
• To comply with legal obligations and protect our legitimate business interests.

Information Sharing & Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information in the following limited circumstances:

• Service Providers: We share booking and scheduling information with third-party tools such as Calendly that facilitate appointment scheduling. These providers are bound by their own privacy policies.
• Payment Processors: Payment information is processed through secure third-party payment processors and is not stored on our systems.
• Legal Compliance: We may disclose information when required by law, court order, or to protect our rights, property, or safety.
• Business Transfers: In the event of a merger, acquisition, or sale of assets, customer information may be transferred as part of that transaction.

Fleet & Commercial Account Information

For fleet, multi-vehicle, and commercial detailing accounts, we collect and process additional business information that is stored separately from our individual consumer customer records. This includes:

• Business Information: Company name, business address, authorized contact name, title, phone number, and email address.
• Fleet Vehicle Information: Vehicle count, makes, models, years, and condition assessments for each vehicle in the fleet.
• Account & Billing Information: Billing address, tax identification number where applicable, invoicing preferences, and payment terms for commercial accounts.
• Service Location: The address or addresses where fleet vehicles are serviced, which may differ from the billing address.
• Inspection Data: Notes, photos, and condition reports generated during fleet inspections and ongoing service visits.

• Fleet and commercial account data is stored separately from individual consumer customer records to maintain clear separation between business and personal accounts.
• Business contact information may be retained for the duration of the commercial relationship and thereafter as needed for billing, tax, and legal record-keeping purposes.
• Authorized contacts for a fleet account may request access to, correction of, or deletion of business account information by contacting us. Verification of authority may be required before disclosing account details.
• If a fleet account is closed, business information will be retained as necessary for legal, tax, and accounting purposes, and then deleted in accordance with our data retention practices.

Third-Party Services

Our website integrates with third-party services including Calendly (appointment scheduling) and payment processors. These services have their own privacy policies, and we encourage you to review them. We are not responsible for the privacy practices of these third-party services.

Data Security

We implement reasonable administrative, technical, and physical safeguards designed to protect your personal information from unauthorized access, disclosure, alteration, or destruction. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

Data Retention

We retain customer information for as long as necessary to provide services, maintain business records, comply with legal obligations, resolve disputes, and enforce our agreements. You may request deletion of your personal data at any time by contacting us, subject to legal or contractual retention requirements.

Cookies & Tracking Technologies

Our website may use cookies and similar tracking technologies to enhance functionality, analyze traffic, and improve user experience. You can configure your browser to refuse cookies, though some features of the website may not function properly without them. We do not use cookies for third-party advertising.

Your Privacy Rights

Depending on your location, you may have the following rights regarding your personal information:

• Access: Request a copy of the personal information we hold about you.
• Correction: Request that we correct inaccurate or incomplete information.
• Deletion: Request that we delete your personal information, subject to legal retention requirements.
• Opt-Out: Unsubscribe from marketing communications at any time.
• Restriction: Request that we limit the processing of your personal information.

• To exercise any of these rights, contact us at info@lgkdetailing.com or 580.749.9862.

Children's Privacy

Our services are not directed to individuals under the age of 16. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us and we will promptly delete it.

Changes to This Privacy Policy

We reserve the right to update or modify this Privacy Policy at any time. Changes will be posted on this page with an updated revision date. Your continued use of our website or services after any changes constitutes acceptance of the revised policy.

Contact Us

If you have questions or concerns about this Privacy Policy or our data practices, please contact us:

• LGK Detailing Solutions
• Enid, OK
• Phone: 580.749.9862
• Email: info@lgkdetailing.com